Job Overview:

THC-Global, a premium hospitality company in the UAE, is looking for a dedicated Guest Relationship Agent/Manager to provide top-tier customer service and guest experience management. This position is perfect for a hospitality professional with a passion for customer satisfaction and a knack for creating memorable guest experiences. We are offering visa sponsorship to qualified international candidates who are eager to bring their expertise to our esteemed company.

Job Details:

• Position: Guest Relationship Agent/Manager
• Company: THC-Global
• Location: Dubai
• Job Type: Full-time, Permanent
• Salary: AED 1500 – AED 8000 Per Month
• Country: UAE

Job Responsibilities:

1. Serve as the first point of contact for guests, offering a warm welcome and addressing any inquiries or requests they may have.
2. Maintain thorough knowledge of all hotel amenities, services, and local attractions to make appropriate recommendations and arrangements for guests.
3. Manage guest profiles and preferences to ensure a personalized experience and high satisfaction.
4. Resolve any guest issues or complaints promptly and professionally, ensuring that all outcomes meet company standards.
5. Liaise with various hotel departments to coordinate exceptional service delivery and guest experience.
6. Collect and analyze guest feedback to identify trends and areas for improvement.
   Implement loyalty programs and engage with returning guests to foster brand loyalty.

Job Requirements:

• Proven experience in a guest service role within the hospitality industry.
• Exceptional interpersonal and communication skills with a flair for building rapport with guests.
• Strong problem-solving abilities and a guest-oriented approach to service.
• Ability to work effectively in a team and maintain a high level of professionalism under pressure.
• Proficiency in a second language would be advantageous, reflecting our diverse clientele.
• Flexibility with work hours, including availability on weekends and holidays.

Education and Qualification:

1. Diploma or degree in Hospitality Management, Business Administration, or related field.
2. Additional certification in Customer Service or Guest Relations is a plus.

Benefits:

• Competitive salary with performance incentives.
• Comprehensive health insurance.
• Visa sponsorship for the successful international candidate.
• Potential for career progression within THC-Global.
• Employee discounts on dining, accommodation, and other services.

How to Apply:

Candidates who are excited about this opportunity and meet the qualifications are invited to submit their application via the THC-Global career portal. Your application should include an up-to-date resume and a cover letter highlighting your experience in guest relations and customer service.

Conclusion:

This Guest Relationship Agent/Manager role is an exceptional opportunity for a service-driven individual to enhance the guest experience at THC-Global. The inclusion of visa sponsorship underscores our commitment to attracting and retaining top international talent. We look forward to welcoming a new member to our team who will contribute to our vision of unparalleled hospitality and guest satisfaction.

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