THC-Global, a premium hospitality company in the UAE, is looking for a dedicated Guest Relationship Agent/Manager to provide top-tier customer service and guest experience management. This position is perfect for a hospitality professional with a passion for customer satisfaction and a knack for creating memorable guest experiences. We are offering visa sponsorship to qualified international candidates who are eager to bring their expertise to our esteemed company.
- Position: Guest Relationship Agent/Manager
- Company: THC-Global
- Location: Dubai
- Job Type: Full-time, Permanent
- Salary: AED 1500 – AED 8000 Per Month
- Country: UAE
- Serve as the first point of contact for guests, offering a warm welcome and addressing any inquiries or requests they may have.
- Maintain thorough knowledge of all hotel amenities, services, and local attractions to make appropriate recommendations and arrangements for guests.
- Manage guest profiles and preferences to ensure a personalized experience and high satisfaction.
- Resolve any guest issues or complaints promptly and professionally, ensuring that all outcomes meet company standards.
- Liaise with various hotel departments to coordinate exceptional service delivery and guest experience.
- Collect and analyze guest feedback to identify trends and areas for improvement.
Implement loyalty programs and engage with returning guests to foster brand loyalty.
- Proven experience in a guest service role within the hospitality industry.
- Exceptional interpersonal and communication skills with a flair for building rapport with guests.
- Strong problem-solving abilities and a guest-oriented approach to service.
- Ability to work effectively in a team and maintain a high level of professionalism under pressure.
- Proficiency in a second language would be advantageous, reflecting our diverse clientele.
- Flexibility with work hours, including availability on weekends and holidays.
Education and Qualification:
- Diploma or degree in Hospitality Management, Business Administration, or related field.
- Additional certification in Customer Service or Guest Relations is a plus.
- Competitive salary with performance incentives.
- Comprehensive health insurance.
- Visa sponsorship for the successful international candidate.
- Potential for career progression within THC-Global.
- Employee discounts on dining, accommodation, and other services.
How to Apply:
Candidates who are excited about this opportunity and meet the qualifications are invited to submit their application via the THC-Global career portal. Your application should include an up-to-date resume and a cover letter highlighting your experience in guest relations and customer service.
This Guest Relationship Agent/Manager role is an exceptional opportunity for a service-driven individual to enhance the guest experience at THC-Global. The inclusion of visa sponsorship underscores our commitment to attracting and retaining top international talent. We look forward to welcoming a new member to our team who will contribute to our vision of unparalleled hospitality and guest satisfaction.